CASE STUDY
Mutual Benefit Group Cloud Migration: 6-Month Road to Secure Infrastructure
Objectives
Compete more effectively against larger carriers across home, personal auto, and commercial lines
Improve operational efficiency, system performance, and customer experiences
Shift more resources to new products and feature development for direct support of agents and customers
Results
Received over 85 updates to their claims system over a six-month period, which were delivered continuously every two weeks
Managed infrastructure and increased security
Improved business continuity and disaster recovery
Improved usability and notification services
Streamlined payment and reserving processes
Moving our systems to a cloud-native, continuously updated, highly-secure system is a transformative step in our journey to a model that will ensure we remain meaningful and competitive in our marketplace. Significant innovation is required to achieve this goal; through the process, MBG is establishing and adopting a new standard for insurance operations that will give us long-term viability in an ever- changing digital world.
Adam Solomon
Chief Information Officer,
Mutual Benefit Group
The Challenges
- Cloud Migration
The need for Mutual Benefit Group to transition their existing on-premises system to Duck Creek OnDemand, a scalable SaaS solution, to provide the ideal user experience they were targeting. - Adapting New Methodologies and Processes
MBG had to adapt to new test-and-learn methodologies and best practice change management and DevOps processes to stay current with latest software features while ensuring minimal business disruption. - Maintaining Operations during Updates
The challenge of continuously updating their systems while maintaining the high scalability and availability provided by the cloud to minimize business disruptions.
The Solutions
- Chose Duck Creek OnDemand, a SaaS solution that could scale with them and provide the ideal user experience.
- Adopted new test-and-learn methodologies and best practice change management and DevOps processes.
- Stayed current with the latest software features and leveraged the high scalability and availability of the cloud to minimize business disruptions.
The Impacts
Managed Infrastructure and Increased Security
The move to the cloud has not only helped manage the infrastructure better but also increased the security of the system.
Improved Business Continuity and Disaster Recovery
The transition to Duck Creek OnDemand has improved business continuity and disaster recovery.
Improved Usability and Notification Services
The new system has improved usability and provided better notification services.
Streamlined Payment and Reserving Processes
The transition has streamlined payment and reserving processes, making it more efficient.
Partner Ecosystem
Mutual Benefit Group utilized integrations from our partner ecosystem including SPLICE Software – an award-winning customer experience vendor that creates personalized human-voice messages.
News And Press Releases
- Duck Creek’s Automated Text Integration with SPLICE Software Enhances Mutual Benefit Group’s Claims Workflow
- Next Level Solutions’ LITE Offering Delivers Heavy Success for Newest Client
- Duck Creek’s cloud-based Distribution Management solution streamlines Mutual Benefit Group’s management of agent data and compensation capabilities
- Duck Creek’s Automated Text Integration with SPLICE Software Enhances Mutual Benefit Group’s Claims Workflow
- Mutual Benefit Group Migrates On-Premise Core Systems to SaaS
- Mutual Benefit Group Boosts Operational Efficiency and Enhances Customer Service by Moving Claims to SaaS
- Mutual Benefit Group (MBG) Boosts Operational Efficiency and Enhances Customer Service with Duck Creek Claims OnDemand
- Mutual Benefit Group Completes Deployment of Accenture Duck Creek Software, Transitioning All Lines of Business to Modern Claims Platform
About the Customer
Mutual Benefit Group is a regional property/casualty insurance carrier headquartered in Huntingdon, Pennsylvania. Since 1908, they have been providing coverage for autos, homes, and businesses. Their insurance products are underwritten through their member companies, Mutual Benefit Insurance Company and Select Risk Insurance Company. Rated A- (Excellent) by A.M. Best, Mutual Benefit serves 70,000 policyholders in Pennsylvania and Maryland through more than 300 independent insurance agents. The Company has been named one of the Top 100 Businesses in Pennsylvania for the past 12 years by Pennsylvania Business Central, and has made the list of Best Places to Work in Pennsylvania nine times since 2009.
Location
Pennsylvania, US
Industry
Auto, home & business insurance
Products/ Services Utilized
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